# RETURNS POLICY

Exchange and return is possible within 7 days after receiving the order from the online store in the following cases:

1

No traces of product use
2

Preservation of the presentation (factory labels, labels and consumer properties)

* Used item is non-returnable

The process of exchanging and returning goods when paying by card

CONNECTION

COURIER

On a weekday agreed with you from 10:00 to 18:00, a courier will arrive to pick up the goods

FORM

Upon purchase, you received a return form. Please fill it out with full details for the transfer. Then enclose the form and returned goods in a tight package and hand over to the courier

Or fill out a form to return or exchange in item

RETURN

The term for processing and approving the return at the warehouse is from 1 to 4 working days, then we will transfer the funds to a card or bank account within 1 to 10 banking days

* Please note that the refund depends on the speed of processing the transaction by your bank and can take up to 30 banking days

Fill out a quick form to return or exchange an item

Fill

# RETURNS POLICY

Exchange and return is possible within 7 days after receiving the order from the online store in the following cases:

* Used item is non-returnable

The process of exchanging and returning goods when paying by card

* Please note that the refund depends on the speed of processing the transaction by your bank and can take up to 30 banking days

#Surovaya - taking care of you